Assertiveness and Communication in Challenging Situations Workshop

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02 Feb 2025 | 0830 – 1230 | Gold Coast | 4 CPD HRS

Nurses for Nurses CPD Travel

Phone: 07 4151 3884

Email: [email protected]

Phone: 07 4151 3884
Email: [email protected]

Nurses for Nurses CPD Travel


Workplace violence is often subtle. The target is not always believed and often not validated, which can lead to anxiety, feelings of incompetence and a desire to leave nursing.

The bullying and incivility workplace session presented at this half-day workshop is vital and is directed at any Nurse or Midwife that has been bullied in the past or currently experiencing workplace violence.

The communication and assertiveness session leads on from the workplace bullying and incivility session and provides Nurse Leaders and Educators with vital information on managing bullying or workplace violence. It will address knowledge of the hidden tactics of bullies, which leads to confusion and low morale in the workforce.

The presenters will demonstrate the tactics the bully often uses. It will also explain the difference between incivility and bullying behaviour and how to deflect or manage challenging situations.

Nurses for Nurses CPD Travel

Seminar Learning Outcomes

At this workshop, you will:

    • Explore bullying and the effects on a person exposed to people with narcissistic traits or Narcissistic Personality Disorder.
    • Understand the difference between incivility and bullying behaviour
    • Explore the psychological impact of bullying: from causing embarrassment through to loss of professional credibility
    • Observe and learn assertiveness strategies and learn practical hints on how to develop assertive body language and vocabulary and to manage criticism
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You will learn:

  • How to be assertive and powerful and feel confident when faced with these challenging situations
  • How to regain your reputation and self-esteem after a difficult experience or assist others to do so
  • To recognise the universal patterns that people with bullying traits demonstrate
  • How to differentiate between an aggressive outburst and behaviours of a bully
  • Gain skills that will apply to both the workplace environment and your personal life

Ready to Book this event?

Registrations close 27/01/2025

Our Presenters:

Nurses for Nurses CPD Travel

Anne Evans-Murray

R.N., BHlthSc, MACCCN, Grad.Dip Ed, MEd, Dip Counselling, GradCertCritCare, CertIV Training and Assessment, CertIV in Mediation

Anne has a passion for teaching, which she does in an unpretentious way that ensures you will understand and retain what she presents and enjoy this learning experience. She has extensive experience, over 26 years lecturing for Gold Coast Health District and Griffith University. Currently, she is a guest lecturer at Bond University medical school.

Anne is a frequent presenter at workshops, conferences & seminars throughout Australia & New Zealand on subjects such as high dependency nursing, cardiac arrhythmias & ECG interpretation, chest x-rays interpretation, clinical assessment of the deteriorating patient, assertion training and leadership.

She conducts accredited advanced life support training for nurses, doctors, and paramedics. Anne is passionate about empowering all clinical staff through increased awareness and knowledge of the critically ill patient’s condition so that timely intervention is implemented, which will benefit patient outcomes.

She is the author of three books: “ECGs Simply”, “Interpretation of Chest X-rays Simply” and ‘Uncomplicating Life, Simply’. Her ECG book is a textbook sold in many universities in Australia.

Sue Walker Nurses for Nurses

Sue Walker


Sue is the director and co-founder of the Nurses for Nurses Network. Sue is a key contributor to the online education platform Nursing CPD – a Continuing Professional Development platform to assist Nurses in meeting their annual CPD requirements.

As a Registered Nurse, Sue holds Degrees in both Nursing and Health Administration, a Master’s Degree in Public Health, as well as a number of certificate courses in Psychiatry of Ageing, Gerontology, Chemotherapy Administration, and Training and Assessment. She is also an Accredited Mental Health First Aid Trainer, Mindfulness Practitioner, and Clinical Supervisor.

Sue has extensive experience as a clinician, educator, and senior manager. She has presented at local and international conferences on many topics including, key issues in healthcare, such as the psychological impact of the work that Nurses do and how the work requirements to deliver healthcare impact the health of the clinician. Other topics presented comprise of Nursing Leadership, Emergency Management, Mental health, Aged Care, Advanced Life Support, Assertiveness, Grief and Loss, and Workplace Bullying.

Sue is passionate about making a difference in how the community and Nurses experience the healthcare system.

“Nurses are the backbone of the healthcare system and work in difficult environments that can take advantage of their commitment to ensuring the best possible care is delivered. To continue to meet professional and community expectations Nurses and Midwives need to acknowledge their unique contribution to health care delivery and assert their collective strength to safeguard the community and ensure their ongoing professional needs are recognised and met.

Healthcare should be delivered by competent, knowledgeable individuals to ensure the best possible experience for the recipient of that care. Nursing is a fabulous profession.  The knowledge and skill of the individual Nurse will have the greatest influence on the happiness and health outcomes of each and every client”.

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Conference Program:

0830 – 1230

Sessions being presented today:

  • Narcissism, Bullying and Incivility in the Workplace
  • Inadequate Communication: The Link to Adverse Events in the Provision of Healthcare
  • Assertion and Communication in both Home and Work Environments

The Venue:

Nurses for Nurses CPD Travel

Parkwood Tavern

Cnr Olsen &, Wintergreen Dr, Parkwood
(07) 5571 5104

Things to do During your Gold Coast Visit

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Something to do for everyone

The attractions of the Gold Coast bring smiles to people of all ages and stages. With exhilarating rides, exotic animals and endless waterslides to help you cool off on hot summer days, your Gold Coast holiday offers a full spectrum of interactive entertainment - from dazzling big budget Gold Coast theme parks to small, hilariously kitsch museums.

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Amusements and Theme Parks

The Coast’s kid cred is already world-renowned – theme parks rise from the sand and sea. Jump into cute, cuddly and roaring wildlife encounters; worlds built entirely for those that bounce; and ice creameries serving up sugar highs from just about every corner.

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Need some retail therapy?

The Gold Coast shopping scene is vast - from discount factory outlets to high-end designer boutiques and everything in between.

Who doesn't love a good dose of retail therapy?

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Enjoy some fabulous food

The Coast is a place where night bites, hatted restaurants, street eats and breweries are all served with a side of alfresco. A place where five-star feasting means dusting the sand from your feet; where surfers swap their boards for a latte at sun-up and little ones break from beachside frolics to feast on epic spreads of fish and chips.

Our affiliation with ACN provides you with the opportunity to grow your career and tap into your individual potential.

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Ready to Book this event?

Registrations close 27/01/2025

Happy attendees

A thoroughly well run course. It was great to have the handout and the blank book for notes. I am keen to access the library for the powerpoint text – I am hoping these include the content references. Anne and Sue have certainly worked hard to make this course so seamless. Well done.


Telemetry, Cardiac Arrhythmias and 12-lead ECG Interpretation, Rockhampton

If you struggle to be assertive this course gives you practical tools to become better able to stand up for yourself. Loved the practical side of learning what to do and say in difficult situations, both at home and work. A very helpful course for both personal and work life. Teaches your beneficial skills in how to stand up for yourself and be assertive in a very practical way.


Assertiveness and Communication n Challenging Situations, Gold Coast

This course is an absolute necessity to attend. Not only will you have resources to assist you in being able to have self preservation but you will be able to be of benefit to clients which are under our care. A definite course for all nurses in which ever field they are working in from EN’s to DON’s they should attend.


Assertiveness and Communication in Challenging Situations, Gold Coast

What’s Included:

  • A workshop program based on current best practice
  • Presenters who are recognised experts in their field and are excited to be able to share their skill, knowledge, and passion with Conference Attendees
  • A workshop pack that includes a notepad, pen, and additional information to support a fantastic workshop experience
  • A delicious morning tea
  • A workshop transcript that identifies each session including the session synopsis and session presenter
  • A Certificate of Completion identifying the CPD hours for you to include in your CPD Evidence Portfolio
Disclaimer: The opinions and statements of facts expressed in the Papers in these proceedings are those of the Authors and do not necessarily represent those of the Nurses for Nurses Network (NfNN), the editors, the organising committee or the supporters of this conference. No responsibility can be accepted by the organisers for errors or omissions in the individual papers. Sessions are correct at time of publication. Sessions are subject to change without notice due to circumstances beyond the control of the organisers. NfNN reserves the right to alter charges, cancel, postpone, change or withdraw the product or service at any time.

Registration Cost

$280.00 inc GST

NB: Price does not include accommodation or travel costs.
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The Nurses for Nurses Network strongly recommends customers take out travel insurance at the time of registration for an event to cover any unforeseen circumstances that may prevent them attending and thus incurring any financial loss.

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