What this Event is about
Learn how to be assertive and manage challenging situations and personalities in your professional and personal life.
People with challenging personalities may be bullies – that’s why we cover both challenging personalities and bullying in this seminar. The bullying and incivility workplace session presented at this half-day workshop is vital and is directed at any Nurse or Midwife who has been bullied in the past or is currently experiencing workplace bullying.
The communication and assertiveness session leads on from the workplace bullying and incivility session and provides Nurse Leaders and Educators with vital information on managing bullying or workplace incivility. It will address knowledge of the hidden tactics of bullies, which leads to confusion and low morale in the workplace.
– Mella, Assertiveness and Communication in Challenging Situations, Gold Coast
Learning Outcomes
At this event, you will:
- Explore bullying and the effects on a person exposed to people with narcissistic traits or Narcissistic Personality Disorder
- Understand the difference between incivility and bullying behaviour
- Explore the psychological impact of bullying: from causing embarrassment through to loss of professional credibility
- Observe and learn assertiveness strategies and learn practical hints on how to develop assertive body language and vocabulary and to manage criticism
You will Also learn:
- How to be assertive and powerful and feel confident when faced with these challenging situations
- How to regain your reputation and self-esteem after a difficult experience or assist others to do so
- To recognise the universal patterns that people with bullying traits demonstrate
- How to differentiate between an aggressive outburst and behaviours of a bully
- Gain skills that will apply to both the workplace environment and your personal life
Our Presenters:
Anne Evans-Murray
R.N., BHlthSc, MACCCN, Grad.Dip Ed, MEd, Dip Counselling, GradCertCritCare, CertIV Training and Assessment, CertIV in Mediation
Anne has a passion for teaching, which she does in an unpretentious way that ensures you will understand and retain what she presents and enjoy this learning experience. She has extensive experience, over 26 years lecturing for Gold Coast Health District and Griffith University. Currently, she is a guest lecturer at Bond University medical school.
Anne is a frequent presenter at workshops, conferences & seminars throughout Australia & New Zealand on subjects such as high dependency nursing, cardiac arrhythmias & ECG interpretation, chest x-rays interpretation, clinical assessment of the deteriorating patient, assertion training and leadership.
She conducts accredited advanced life support training for nurses, doctors, and paramedics. Anne is passionate about empowering all clinical staff through increased awareness and knowledge of the critically ill patient’s condition so that timely intervention is implemented, which will benefit patient outcomes.
She is the author of three books: “ECGs Simply”, “Interpretation of Chest X-rays Simply” and ‘Uncomplicating Life, Simply’. Her ECG book is a textbook sold in many universities in Australia.
Sue Walker
RN, BN, BN (ADMIN), MPHC, MACN
Sue is the Director and Co-Founder of Nurses for Nurses, delivering national and international conferences, study tours and professional development programs for nurses and midwives. She is also a key contributor to Nursing CPD, an online education platform supporting nurses to meet NMBA Continuing Professional Development requirements through accessible, evidence-based learning that is firmly grounded in real-world practice.
Sue holds degrees in Nursing and Health Administration, a Master of Primary Health, and postgraduate qualifications in areas including psychiatry of ageing, gerontology, chemotherapy administration and training and assessment. Her career has included frontline clinical roles, senior management and education leadership, giving her a practical, end-to-end understanding of how healthcare policy, workforce pressures and clinical realities collide at the point of care, in the community and across the system.
A sought-after presenter in Australia and internationally, Sue focuses on the issues nurses actually face at work — not just what looks good in policy documents. Her areas of interest include leadership without titles, public and population health, professional boundaries, workplace culture and incivility, bullying and moral distress, emergency management, aged care, mental health, advanced life support education, and the long-term psychological impact of caring work. She is particularly passionate about strengthening clinical judgement, professional confidence and practical strategies that protect both patient safety and workforce sustainability.
Sue is known for education that is evidence-based, unapologetically practical and grounded in the lived experience of nursing. Her programs move beyond surface-level wellbeing conversations to explore how organisational design, risk management and workforce policy shape daily practice and long-term career outcomes.
At the heart of her work is a simple belief: nurses and midwives are not just the backbone of healthcare — they are critical decision-makers whose knowledge, judgement and advocacy directly influence patient outcomes and system safety. Sue’s goal is to ensure nurses and midwives are supported and professionally empowered to meet the growing complexity of modern healthcare while sustaining long, fulfilling careers.
– Marise, Nursing Retreat: Exploring Psychological Workplace Violence and Personal Resilience, Gold Coast Hinterlands
Workshop Program:
1300 – 1700
- Narcissism, Bullying and Incivility in the Workplace
- Inadequate Communication: The Link to Adverse Events in the Provision of Healthcare
- Assertion and Communication in both Home and Work Environments
– Angelika, Nursing Retreat: Exploring Psychological Workplace Violence and Personal Resilience, Gold Coast Hinterlands
What’s Included:
- A workshop program based on current best practice
- Presenters who are excited to be able to share their skill, knowledge, and passion with Conference Attendees
- A workshop pack that includes a notepad, pen, and additional information to support a fantastic workshop experience
- A delicious afternoon tea
- A workshop transcript that identifies each session including the session synopsis and session presenter
- A Certificate of Completion identifying the CPD hours for you to include in your CPD Evidence Portfolio
Registration Cost
$300.00 inc GST
Disclaimer: The opinions and statements of facts expressed in the Papers in these proceedings are those of the Authors and do not necessarily represent those of the Nurses for Nurses Network (NfNN), the editors, the organising committee or the supporters of this conference. No responsibility can be accepted by the organisers for errors or omissions in the individual papers. Sessions are correct at time of publication. Sessions are subject to change without notice due to circumstances beyond the control of the organisers. NfNN reserves the right to alter charges, cancel, postpone, change or withdraw the product or service at any time.
Need more info?
The Venue:
Robina Events Centre
Robina Tafe Campus
94 Laver Drive, Robina QLD 4226
CBus Stadium Car Parking | Centreline Pl, Robina QLD 4226
Guests are encouraged to use the CBus Stadium car park located under the Vue development, off East Lane, Robina.
The car park is open from 0600 to 1800.
Cost: $5.00 per day
Click to see directions >>
Parking at TAFE Queensland Robina Campus | 94 Laver Drive, ROBINA QLD 4226.
There is limited parking available on-site at the Robina Campus, which is allocated for TAFE students, staff and visitors. Parking is subject to availability at the time of parking.
Vehicles must be parked in spaces identified by the TAFE Queensland logo and registered using the EasyPark app. Vehicles will be fined by the car park management company for non-compliance.
Street Parking
Street parking is limited and subject to time restrictions.
Things to do During your Gold Coast Visit
Something to do for everyone
The attractions of the Gold Coast bring smiles to people of all ages and stages. With exhilarating rides, exotic animals and endless waterslides to help you cool off on hot summer days, your Gold Coast holiday offers a full spectrum of interactive entertainment - from dazzling big budget Gold Coast theme parks to small, hilariously kitsch museums.
Amusements and Theme Parks
The Coast’s kid cred is already world-renowned – theme parks rise from the sand and sea. Jump into cute, cuddly and roaring wildlife encounters; worlds built entirely for those that bounce; and ice creameries serving up sugar highs from just about every corner.
Need some retail therapy?
The Gold Coast shopping scene is vast - from discount factory outlets to high-end designer boutiques and everything in between.
Who doesn't love a good dose of retail therapy?
Enjoy some fabulous food
The Coast is a place where night bites, hatted restaurants, street eats and breweries are all served with a side of alfresco. A place where five-star feasting means dusting the sand from your feet; where surfers swap their boards for a latte at sun-up and little ones break from beachside frolics to feast on epic spreads of fish and chips.
WHAT OUR ATTENDEES HAD TO SAY
All the Education Team were approachable and very interested in all of us as Individuals. Thank you to Anne for making it easier to understand the basics of heart function and ECG interpretation. To both Anne and Sue for sharing the updated research on the "Controversial" topics and health care/practice.
Loretta
Great event. Amazing presentations by Sue and Anne. Very well presented with a lot of examples. Thank you very much for the amazing conference.
Dorothy
Absolutely fantastic! I got so much out of this retreat, with so many tools to use in my professional and personal life. Having it at the beach made it all the more enjoyable. I feel so rejuvenated! I learnt a lot about myself , what and how I can improve in my communication. The strategies practiced in the workshop were most beneficial. I will be at the next one. Best thing I have ever attended!!!!
Rachel
I can not truly express what this retreat has meant to me and the dedication that Anne and Sue show to improving positive psychological outcomes for nurses. Thank you to both of you.
Asa
Anne and Sue are beyond exceptional.
Lenor
Use coupon code NCPDREF to get a 20% discount.